Elite Insulation install and supply GreenStuf Insulation, NZ made innovative and environmentally conscious polyester insulation products and sound reducing acoustic insulation from Autex Industries to both home insulation and commercial insulation customers.
The Challenge
Since purchasing this business from the previous owner, Mark found himself on the verge of burnout, pulling late hours and trying to do many things at once. The business was suffering in many ways and was threatening to do some serious reputational damage through missed calls/leads, lagging admin, and letting customers down. We’ve been involved with Elite for a few years now, taking on the tasks that were overwhelming Mark, and giving him the time back to work ON his business…not IN it.
The Project Seven Solution
Full customer support activities: phone and email inquiries, communication, follow-up, and call tracking
Managing work backlogs due to COVID-19
Calendar management: scheduling/rescheduling and prioritising client meetings
Website and online store management including stock and pricing and online orders
Managing Google business listing and Google product listings
Accounts payable and receivable activities including some credit control (in Xero)
Quality control checks
Set up systems and processes for operating front desk
Other administrative tasks as required
The Results
Business growth of approximately 40% without additional staff required
Elina and her team are amazing! They took the load off and enabled us to focus on what we are good at; running the business. They are doing everything from book keeping, answering the phone when we can’t, invoicing to social media posting for us. It makes our “to do list” way more manageable. Thank you of everything you are doing for us!!
Ida Larsson, White Lynx Photography
Elina and her team have been wonderful over the past few years assisting my company with various administrative services. I could not have done it without them. I highly recommend Project Seven as an exceptionally professional company with the ability to adapt to your individual company’s needs.
Mark Hurdley
The team at Project Seven recently provided their support and expertise on the production of a corporate publication. The attention to detail, creativity and professionalism are just some of the components that really made me go “WOW!” What I enjoyed the most was how they were able to take this work off my plate, and just get it done and get it done well.
Pamela Slater
I have been working with Project Seven for a few months now, and I am so happy with the work they are doing. They have taken over my sales calls, VIP group and social media, which has given back so much more of my time. I can’t recommend Project Seven enough! If you have been thinking about outsourcing some work, you won’t be disappointed!
Jade Crowe
Book Your Consult
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